Refund
Policy
Definitions:
· Beginning course date: 0001 hours on the date the course is
scheduled to begin.
· Course fees: Fees paid to Professional
Education and Resources Company (PERCOM), consist of the following components:
· tuition fee which also covers the following:
o written materials
o mailing for initial course packet and course completion
packet
o access to PERCOM’s webpage and to course materials online
Policy:
PERCOM will expend funds for written materials for each student
within the seven (7) day period prior to the beginning course date. These expenditures are not refundable to PERCOM and will not be refunded
to the student. Therefore, no refunds for these items will be made
unless a written request for refund, sent by United States Postal Service, UPS,
or FedEx, an email request, a faxed written request, or a verbal request by
telephone conversation with the Program Director, is received by PERCOM
at the addresses and numbers hereinafter listed, no later than 168 hours prior
to 0001 hours on the date the traditional course is scheduled to begin.
Online courses are set for
students to be able to begin coursework as soon as written registration
materials are received by PERCOM by mail or fax. These materials
are mailed to the student immediately following registration. However, the start date for the course will be considered to be seven (7)
days (168 hours) from the time of student online registration unless completed
materials are received by PERCOM before 168 hours, in which situation the course
date will start immediately thereby reducing the potential refund time frame
accordingly. Refunds during this time period will have the written
materials fees deducted as totally non-refundable if they have been prepared for
mailing to the student.
Refunds for tuition will be
made as follows:
· 100% of tuition if request received by PERCOM not later
than the 31st day prior to the beginning course date.
· 75% of tuition if request is received by PERCOM after the
31st day prior to the beginning course date, but not later than 168 hours prior
to the beginning course date (notwithstanding exceptions for online courses as
listed above).
· 50% of tuition if request is received by PERCOM within 48
hours after the beginning course date.
· 0% refund after 48 hours after the beginning course date.
· Online classes are not subject to refund except in
exceptional circumstances where the student is unable to access course materials
due to unavailability of computer compatibility requirements. In
case of computer incompatibility problems, student must notify PERCOM and afford
PERCOM a reasonable opportunity to correct such problems prior to
being potentially eligible for refund.
· Notwithstanding any other provision to the contrary,
o For students who are eligible for tuition payments and
other benefits under the GI Bill for training,
o Students who have completed the equivalent of 8 hours of
training or one-half of the course whichever is less, and
o Are dissatisfied with the course; and
o Who request a refund in writing, providing a reasonable
basis for their dissatisfaction, no later than the 14th day after the
date the course is concluded; OR
o For a course in which the instructor or instructors’
qualifications are different from the instructor or the instructors’
qualifications stated in any advertising, publicity, or solicitation for the
course, notifies the school before the course begins that they elect not to
attend and request a refund, a refund will be provided.
Refunds course written
materials fees:
· Once the materials have been printed for the online
student and prepared for mailing, there will be no refund.
· Once the materials have been distributed to the
traditional student for completion for registration, there will be no refund.
Requests for refunds
received after the foregoing dates and times, subject to the aforesaid rules,
will be considered by PERCOM on their individual merits, and may or may not be
granted. PERCOM will have the sole and exclusive right to
determine whether any refunds shall be made except as stated above. PERCOM will consider refund requests based upon hardship or unusual
circumstances at any time, and PERCOM reserves the exclusive and sole right to
consider, grant, or deny requests for refunds based upon hardship or unusual
circumstances; however, this provision shall never require that PERCOM grant any
refund request except as provided above. Refund requests based
upon hardship or unusual circumstances will be considered by PERCOM on an
individual basis, and nothing herein contained shall require that PERCOM grant
any part of any refund request based upon hardship or unusual
circumstances. No grant of refund or other dispensation to any
student shall act as a precedent or requirement that PERCOM act in any similar
or like manner upon any other student's request; PERCOM shall not be bound by
any action taken with regard to any student's refund request, and each refund
request will be considered as a separate and unique item, and PERCOM shall not
be bound in any way to act by any prior actions or determinations that might
have been made or done.
Refund request based upon
grievance or dissatisfaction with course:
PERCOM will consider any and all refund requests based upon grievance or
dissatisfaction with the course. PERCOM has the sole and exclusive
right to determine whether or not to grant, deny, grant in part, or deny in
part, such requests. PERCOM shall have the right to refer such
requests to 3rd parties for arbitration if, in it's sole and exclusive
determination, such a referral would be fair and advantageous to determine the
facts and issues involved with the student's grievance and dissatisfaction with
the course; however, PERCOM shall never have any obligation to refund any
portion of fees or tuition paid by any student who shall have failed to follow
substantially the course requirements as set forth in the course
syllabus. PERCOM shall have the sole, exclusive, and final right
to determine whether or not a student has substantially followed course
requirements.
