Refund Policy
Definitions:
· Beginning course date: 0001 hours on the date the course is scheduled to begin.
· Course fees: Fees paid to Professional Education and Resources Company (PERCOM), consist of the following components:
· tuition fee which also covers the following:
o written materials
o mailing for initial course packet and course completion packet
o access to PERCOM’s webpage and to course materials online
Policy:
PERCOM
will expend funds for written materials for each student within the
seven (7) day period prior to the beginning course date. These expenditures are not refundable to PERCOM and will not be refunded to the student. Therefore,
no refunds for these items will be made unless a written request for
refund, sent by United States Postal Service, UPS, or FedEx, an email
request, a faxed written request, or a verbal request by telephone
conversation with the Program Director, is received by PERCOM
at the addresses and numbers hereinafter listed, no later than 168
hours prior to 0001 hours on the date the traditional course is
scheduled to begin.
Online
courses are set for students to be able to begin coursework as soon as
written registration materials are received by PERCOM by mail or fax. These materials are mailed to the student immediately following registration. However,
the start date for the course will be considered to be seven (7) days
(168 hours) from the time of student online registration unless
completed materials are received by PERCOM before 168 hours, in which
situation the course date will start immediately thereby reducing the
potential refund time frame accordingly. Refunds during
this time period will have the written materials fees deducted as
totally non-refundable if they have been prepared for mailing to the
student.
Refunds for tuition will be made as follows:
· 100% of tuition if request received by PERCOM not later than the 31st day prior to the beginning course date.
· 75%
of tuition if request is received by PERCOM after the 31st day prior to
the beginning course date, but not later than 168 hours prior to the
beginning course date (notwithstanding exceptions for online courses as
listed above).
· 50% of tuition if request is received by PERCOM within 48 hours after the beginning course date.
· 0% refund after 48 hours after the beginning course date.
· Online
classes are not subject to refund except in exceptional circumstances
where the student is unable to access course materials due to
unavailability of computer compatibility requirements. In case of computer incompatibility problems, student must notify PERCOM and afford PERCOM a reasonable opportunity to correct such problems prior to being potentially eligible for refund.
· Notwithstanding any other provision to the contrary,
o For students who are eligible for tuition payments and other benefits under the GI Bill for training,
o Students who have completed the equivalent of 8 hours of training or one-half of the course whichever is less, and
o Are dissatisfied with the course; and
o Who request a refund in writing, providing a reasonable basis for their dissatisfaction, no later than the 14th day after the date the course is concluded; OR
o For
a course in which the instructor or instructors’ qualifications are
different from the instructor or the instructors’ qualifications stated
in any advertising, publicity, or solicitation for the course, notifies
the school before the course begins that they elect not to attend and
request a refund, a refund will be provided.
Refunds course written materials fees:
· Once the materials have been printed for the online student and prepared for mailing, there will be no refund.
· Once the materials have been distributed to the traditional student for completion for registration, there will be no refund.
Requests
for refunds received after the foregoing dates and times, subject to
the aforesaid rules, will be considered by PERCOM on their individual
merits, and may or may not be granted. PERCOM will have the sole and exclusive right to determine whether any refunds shall be made except as stated above. PERCOM
will consider refund requests based upon hardship or unusual
circumstances at any time, and PERCOM reserves the exclusive and sole
right to consider, grant, or deny requests for refunds based upon
hardship or unusual circumstances; however, this provision shall never
require that PERCOM grant any refund request except as provided above. Refund
requests based upon hardship or unusual circumstances will be
considered by PERCOM on an individual basis, and nothing herein
contained shall require that PERCOM grant any part of any refund
request based upon hardship or unusual circumstances. No
grant of refund or other dispensation to any student shall act as a
precedent or requirement that PERCOM act in any similar or like manner
upon any other student's request; PERCOM shall not be bound by any
action taken with regard to any student's refund request, and each
refund request will be considered as a separate and unique item, and
PERCOM shall not be bound in any way to act by any prior actions or
determinations that might have been made or done.
Refund request based upon grievance or dissatisfaction with course:
PERCOM will consider any and all refund requests based upon grievance or dissatisfaction with the course. PERCOM
has the sole and exclusive right to determine whether or not to grant,
deny, grant in part, or deny in part, such requests. PERCOM
shall have the right to refer such requests to 3rd parties for
arbitration if, in it's sole and exclusive determination, such a
referral would be fair and advantageous to determine the facts and
issues involved with the student's grievance and dissatisfaction with
the course; however, PERCOM shall never have any obligation to refund
any portion of fees or tuition paid by any student who shall have
failed to follow substantially the course requirements as set forth in
the course syllabus. PERCOM shall have the sole,
exclusive, and final right to determine whether or not a student has
substantially followed course requirements.
